Monday, October 26, 2015

Internship Diaries #41

Prachi Jain
American Express

I did summer internship in American Express which is best known for its credit card, charge card, and traveler's cheque businesses. I interned in Global Merchant Services (GMS) department which is mainly into acquiring merchants, processing transactions, and helping merchants who accept the card to build business. The on boarding and induction program was very well planned which eventually helped us a lot. As part of the induction, a brief overview of the assigned project was given and a mentor was assigned who guided us throughout our internship. For the first 2 days, we had sessions with the senior leaders talking to us about the history and also about the different functions of the company. Thereafter we were given training sessions on card economics and an overview of different departments. 

It was then I realized that so much work goes into deciding the outcome of simple transactions and how deeply the organization is focused on giving the best experience to its card users. As a summer intern at American Express, we were encouraged to push ourselves, generate new ideas and take calculated risks. My key learning includes understanding end-to-end customer relationship management, gaining an overall idea of Merchant acquisition Cycle and hands-on experience of how to analyze and improve a process. 

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